Microsoft Word Boot Slow On Mac

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Nov 09, 2019 Techniques on How to Speed up Microsoft Word Part 3. In Conclusion. People Also Read: How to Completely Uninstall Microsoft Office on Mac 2019 Update How to Fix Safari Slow to Load 2019 Update Part 1. Reasons for Why Is Microsoft Word So Slow. There are a lot of reasons as to why is Microsoft Word so slow.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you start Microsoft Word for Mac, or when you try to open a new document, you experience one of the following conditions:

  • The program closes unexpectedly.
  • Error message:

Note

This error message may also occur during usage of application such as saving a document.

Resolution

To resolve this problem, follow steps below.

Microsoft Word for Mac 2008 or Later

Step 1: Quit all applications

  1. On the Apple menu, click Force Quit.
  2. Select an application in the ‘Force Quit Applications’ window.
  3. Click Force Quit.
  4. Repeat the previous steps until all active applications.

Warning

When an application is force quit, any unsaved changes to open documents are not saved.

Step 2: Remove Preferences

  1. Quit all Microsoft Office for Mac programs.
  2. On the Go menu, click Home.
  3. Open Library.
  4. Note
  5. The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
  6. Open the Preferences folder.
  7. Look for a file that is named com.microsoft.Word.plist.
  8. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.
  9. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Microsoft Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
  10. Quit all Microsoft Office for Mac programs.
  11. On the Go menu, click Home.
  12. Open Library.
  13. Note
  14. The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
  15. Open the Preferences folder.
  16. Open the Microsoft folder.
  17. Locate the file that is named com.microsoft.Word.prefs.plist.
  18. Move the file to the desktop.
  19. Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
  20. On the Go menu, click Home.
  21. Open Library.
  22. Microsoft updates for mac. Important note for Office 365 subscriptions: After September 22, 2016, Office 2011 for Mac is no longer available for installation with an Office 365 subscription.This doesn’t affect one-time purchases of Office for Mac 2011 such as, Office Home and Student, Office Home and Business, or Office Professional. Sep 07, 2017 Microsoft Office for Mac 2011 Service Pack 1 (14.1.0): You can download this update for free from the Microsoft Web Site. Note To verify that you have installed this update, you can open any Microsoft Office 2011 application to check the version number. For example, open Word, and then on the Word menu, click About Word.
  23. Note
  24. The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
  25. Open the Application Support folder.
  26. Open the Microsoft folder.
  27. Open the Office folder.
  28. Open the User Templates folder.
  29. Locate the file that is named Normal, and move the file to the desktop.
  30. Start Word and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, proceed to the next step.

If the issue continues to occur, go to the next step.

Step 3: Peform clean boot

For information how to clean start your Operating system (OS), see Microsoft Knowledge Base article:

2398596 How to use a ‘clean startup’ to determine whether background programs are interfering with Office for Mac

If the issue continues to occur in Safe mode, go to the next step.

Step 4: Remove and then reinstall Office

For information how to remove and then reinstall Office, see the following article:

If after removing and then reinstalling Office, the problem continues to occur, go to the next step.

Step 5: Use the ‘Repair Disk Permissions’ option

You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:

  1. On the Go menu, click Utilities.
  2. Start the Disk Utility program.
  3. Click the primary hard disk drive for your computer.
  4. Click the First Aid tab.
  5. Click Repair Disk Permissions.

Note

The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.

Microsoft Word 2004 for Mac

  1. Quit all Microsoft Office for Mac programs.
  2. On the Go menu, click Home.
  3. Open Library.
  4. Note
  5. The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
  6. Open the Preferences folder.
  7. Look for a file that is named com.microsoft.Word.plist.
  8. If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.
  9. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
  10. Qit all Microsoft Office for Mac programs.
  11. On the Go menu, click Home.
  12. Open Library.
  13. Note
  14. The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
  15. Open the Preferences folder.
  16. Open the Microsoft folder.
  17. Look for a file that is named com.microsoft.Word.prefs.plist.
  18. Move the file to the desktop.
  19. Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
  20. On the Go menu, click Home.
  21. Open the Documents folder.
  22. Open the Microsoft User Data folder.
  23. Locate the file that is named Normal, and move the file to the desktop.
  24. Start Word, and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the trash.

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Third-party disclaimer information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you save a Word for Mac document, the application crashes or quits unexpectedly.

Resolution

Step 1: Download and install all Office updates

To obtain updates with Office for Mac applications, follow these steps:

Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there’s no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:

  1. Start any Office for Mac application on your computer.
  2. Click Help menu, click Check for Updates.

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For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.

If the issue continues to occur, proceed to the next step.

Step 2: Check the hard disc name

Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.

Step 3: Save to a different location

If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.

Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path ‘HDusersyour user nameDesktop.’ These characters are counted toward the 255-character limit.

If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.

If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.

Step 4: Empty the AutoRecovery folder

Important

The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.

If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.

Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:

To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:

  1. Quit all applications.
  2. On the File menu, click New Folder.
  3. A new folder is created on the desktop. The folder will be called ‘New Folder.’
  4. On the Go menu, click Home.
  5. Open Library.
  6. Note
  7. The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
  8. Open Application Support, and then open Microsoft.
  9. Open Office 2011 AutoRecovery.
  10. On the Edit menu, click Select All.
  11. Drag all files into ‘New Folder’ on the desktop.
  12. The AutoRecovery folder should be empty.
  13. Open Excel for Mac 2011 and try to save a file.
  14. If you can save a file, review the contents of ‘New Folder’ to decide which files that you want to keep.
  15. If the problem continues to occur, go to the next method.

To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:

  1. Quit all applications.
  2. On the File menu, click New Folder.
  3. A new folder is created on the desktop. The folder will be called ‘New Folder.’
  4. On the Go menu, click Documents.
  5. Open Microsoft User Data, and then open Office 2011 AutoRecovery.
  6. On the Edit menu, click Select All.
  7. Drag all files into ‘New Folder’ on the desktop.
  8. The AutoRecovery folder should be empty.
  9. Open Excel for Mac 2011 and try to save a file.
  10. If you can save a file, review the contents of ‘New Folder’ to decide which files that you want to keep.
  11. If the problem continues to occur, go to the next method.

Step 5: Remove Word preferences

Note

Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.

  1. Quit all Microsoft Office for Mac applications.
  2. On the Go menu, click Home.
  3. Open Library.
  4. Note
  5. The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
  6. Open Preferences.
  7. Look for a file that is named com.microsoft.Word.plist.
  8. If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
  9. If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
  10. Quit all Office for Mac applications.
  11. On the Go menu, click Home.
  12. Open Library.
  13. Note
  14. The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
  15. Open Preferences, and then open Microsoft.
  16. Locate the file that is named com.microsoft.Word.prefs.plist.
  17. Move the file to the desktop.
  18. Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
  19. On the Go menu, click Home.
  20. Open Library.
  21. Note
  22. The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
  23. Open Application Support, and then open Microsoft.
  24. Open Office, and then open User Templates.
  25. Locate the file that is named Normal, and then move the file to the desktop.
  26. Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.

Step 6: Create a new user account

Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.

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If the issue occurs even when you use the alternative account, go to the next step.

Step 7: Test saving the file in safe mode

Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.

Microsoft Word Boot Slow On Mac Download

For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.

More information

If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.

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